Edimax EW-7708Pn Datasheet download pdf (Page 65)

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4-2 Troubleshooting

If you encounter any problem when you’re using this wireless network card, don’t panic! Before you call your

dealer of purchase for help, please check this troubleshooting table, the solution of your problem could be

very simple, and you can solve the problem by yourself!

Scenario Solution

I can’t find any wireless access

point / wireless device in ‘Site

Survey’ function.

1. Click ‘Rescan’ for few more times and see if you can find any

wireless access point or wireless device.

2. Please move closer to any known wireless access point.

3. ‘Ad hoc’ function must be enabled for the wireless device you wish to

establish a direct wireless link.

4. Please adjust the position of network card (you may have to move

your computer if you’re using a notebook computer) and click

‘Rescan’ button for few more times. If you can find the wireless

access point or wireless device you want to connect by doing this, try

to move closer to the place where the wireless access point or

wireless device is located.

Nothing happens when I click

‘Launch config utilities’

1. Please make sure the wireless network card is firmly inserted into

your computer’s PCI slot. If the Ralink configuration utility’s icon is

black, the network card is not detected by your computer. Switch the

computer off and insert the card again. If this doesn’t work, contact

the dealer of purchase for help.

2. Reboot the computer and try again.

3. Remove the driver and re-install.

4. Contact the dealer of purchase for help.

I can not establish connection

with a certain wireless access

point

1. Click ‘Connect’ for few more times.

2. If the SSID of access point you wish to connect is hidden (nothing

displayed in ‘SSID’ field in ‘Site Survey’ function), you have to input

correct SSID of the access point you wish to connect. Please

contact the owner of access point to ask for correct SSID.

3. You have to input correct passphrase / security key to connect an

access point with encryption. Please contact the owner of access

point to ask for correct passphrase / security key.

4. The access point you wish to connect only allows network cards with

specific MAC address to establish connection. Please go to ‘About’

tab and write the value of ‘Phy_Addess’ down, then present this

value to the owner of access point so he / she can add the MAC

address of your network card to his / her access point’s list.

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Edimax EW-7708Pn Datasheet Page 65

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